SUMMARY
Work specifically in service improvement role / exposure with responsibility for managing the service delivery of ICT services. Including responsibility for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
At this level, you may manage a fully functioning multi-sourced service support team, focused on service availability and performance.
Hybrid role - 40% onsite expected.
RESPONSIBILITIES
- All service and support functions remain responsive to customer needs.
- Adequate reporting and service standards are met for their specific service.
- All technical change is communicated and managed with appropriate governance.
- A programme of continual service improvement is put in place across the wider service delivery function.
EXPERIENCE
ESSENTIAL
- Maintain secure configuration and accurate information.
- Controlling IT assets in one or more significant areas, and
- verifying location and state of assets.
- Experience with either ITIL or supporting Service Improvement.
DESIRABLE